Remote CX & Operations Associate

At Leisure Contractor Licensing; Kingston (MA); Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Quarterly performance bonuses up to $1,000

Work from home flexibility

Job summary

At Leisure Contractor Licensing, located in Kingston, Massachusetts, is looking for a full-time Remote Customer Experience & Operations Assistant. The role includes ensuring a positive customer experience, handling day-to-day operations, and performing administrative tasks remotely.

This position is ideal for a motivated self-starter willing to multitask and take ownership of their responsibilities, with an hourly pay of $18 plus quarterly performance bonuses. Applicants should be available for occasional in-person Saturday training sessions.

Qualifications

• Reliable strong internet connection.
• Quiet work environment suitable for talking on the phone.
• Functional office setup with a working computer.

Responsibilities

• Answer all incoming calls and provide exceptional customer service.
• Process orders and collect customer information over the phone.
• Respond to email inquiries in a timely manner.
• Provide administrative support and process reports.
• Conduct outgoing calls to customers for missing information.
• Complete updates to curriculum and review course content.

Skills

Proficiency with Excel/Google Sheets and Word/Google Docs

Excellent writing skills

Attention to detail

Excellent phone and people skills

Ability to multitask

Reliable

Organized

Motivated

Job description

At Leisure Contractor Licensing, located in Kingston, Massachusetts, is looking for a full-time Remote Customer Experience & Operations Assistant. The role includes ensuring a positive customer experience, handling day-to-day operations, and performing administrative tasks remotely.

This position is ideal for a motivated self-starter willing to multitask and take ownership of their responsibilities, with an hourly pay of $18 plus quarterly performance bonuses. Applicants should be available for occasional in-person Saturday training sessions.