Remote CX Leader for Retail

Placements24; Roanoke (VA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health, dental, and vision insurance

Leadership development

Job summary

Placements24 is seeking a Customer Experience Manager to lead remote CX initiatives for retail operations. You will design strategies to enhance the customer journey from initial engagement to post-purchase support, focusing on loyalty and satisfaction.

Attend cross-functional collaboration with marketing, sales, and operations to align on CX goals; oversee service operations and mentor teams on best practices in a remote work environment.

Qualifications

• Proven experience in Customer Experience Management or related field.
• Strong knowledge of customer journey mapping and service design.
• Excellent analytical skills with ability to translate data into actionable insights.

Responsibilities

• Design and implement customer experience strategies to improve satisfaction and loyalty.
• Analyze customer feedback data to identify pain points and areas for improvement.
• Develop customer journey maps and ensure a consistent, positive experience across all channels.
• Collaborate with marketing, sales, operations to align CX goals.
• Oversee customer service operations and implement best practices for efficient support.
• Train and mentor teams on customer service standards and experience best practices.

Skills

CX Management

Journey mapping

Data analysis

Leadership

CRM platforms

Cross-functional collab

Remote work

Tools

CRM platforms

Job description

Placements24 is seeking a Customer Experience Manager to lead remote CX initiatives for retail operations. You will design strategies to enhance the customer journey from initial engagement to post-purchase support, focusing on loyalty and satisfaction.

Attend cross-functional collaboration with marketing, sales, and operations to align on CX goals; oversee service operations and mentor teams on best practices in a remote work environment.