Remote CX Strategy Architect

TEKsystems; Myrtle Point (OR); On-site; USD 110,000 - 117,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation

Fully remote position

Job summary

TEKsystems is seeking a CX Strategist to lead customer experience strategy across a portfolio of clients. The role involves designing and delivering complex service design solutions across multiple touchpoints, and acting as the CX strategy SME on mid- to large-scale projects.

You will drive project implementation, lead advanced CX strategy, and collaborate with UX, Design, Brand, Content, Data and Technology teams to bring innovative digital solutions to life in a fully remote arrangement based

Qualifications

• 3-5+ years in CX, UX, or Product strategy within an agency or consultancy.
• Expertise in human-centered research methodologies and techniques.
• Experience designing and leading ideation or design workshops grounded in design thinking or human-centered design.
• Experience developing CX/design strategy artifacts such as vision statements/narratives, personas, journey/experience maps, roadmaps.
• Ability to communicate and visualize complex ideas clearly.
• Experience integrating quantitative insights into deliverables to strengthen recommendations.
• Strong storytelling and presentation skills.
• Excellent organization, managing deadlines across multiple projects.

Responsibilities

• Build trust in clients by supporting their business goals with CX strategy recommendations.
• Design and conduct CX research activities, including planning, recruiting, interviewing, and synthesis, to deliver actionable insights.
• Shape strategic visions/narratives to meet clients' needs.
• Create roadmaps to guide long-term innovation and transformation programs.
• Collaborate closely with UX, Design, Brand, Content, Data and Technology experts to bring solutions to life.
• Contribute to the Strategy discipline through process improvement, thought leadership, education, and community participation.

Skills

CX strategy

UX strategy

Research

Facilitation workshops

Storytelling & presentation

Roadmaps & artifacts

Job description

TEKsystems is seeking a CX Strategist to lead customer experience strategy across a portfolio of clients. The role involves designing and delivering complex service design solutions across multiple touchpoints, and acting as the CX strategy SME on mid- to large-scale projects.

You will drive project implementation, lead advanced CX strategy, and collaborate with UX, Design, Brand, Content, Data and Technology teams to bring innovative digital solutions to life in a fully remote arrangement based