Remote CX Intern: Data-Driven Experience

CLS Labcorp Central Laboratory Services Limited Partnership; Indiana (PA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, STD/LTD

401(k)

PTO/FTO

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp is inviting motivated students to join the 2027 Global Internship Program as a Customer Experience Intern, working remotely from Indianapolis, Indiana. This 11-week paid internship offers hands-on projects in customer feedback analysis, journey mapping, and cross-functional collaboration with exposure to senior leaders and enterprise-wide learning experiences.

As an intern, you will develop presentations, analyze data from multiple sources, and contribute to CX initiatives that improve

Qualifications

• Current enrollment in a Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics or a related field.
• Strong analytical and problem-solving skills with an interest in understanding customer needs and business performance.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.

Responsibilities

• Support customer experience initiatives through customer feedback analysis, reporting, and insight generation.
• Assist with customer journey mapping activities, including research, workshop preparation, and documentation.
• Help develop presentations, communications, and materials that support customer experience programs and culture initiatives.
• Analyze customer, operational, and survey data to identify trends, opportunities, and improvement recommendations.
• Support the maintenance of CX resources, SharePoint sites, dashboards, and knowledge repositories.
• Collaborate with cross-functional teams to support projects that improve customer satisfaction and business performance

Education

Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics or a related field

Job description

Labcorp is inviting motivated students to join the 2027 Global Internship Program as a Customer Experience Intern, working remotely from Indianapolis, Indiana. This 11-week paid internship offers hands-on projects in customer feedback analysis, journey mapping, and cross-functional collaboration with exposure to senior leaders and enterprise-wide learning experiences.

As an intern, you will develop presentations, analyze data from multiple sources, and contribute to CX initiatives that improve