Remote CX Intern: Analytics & Journey Insights

Labcorp; North Carolina; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid internship (11 weeks)

Leadership exposure

Mentoring

Intern event

Job summary

Labcorp offers a 11‑week paid internship in Customer Experience, conducted remotely with a full-time schedule (Mon–Fri). The program runs June 1, 2027 to August 13, 2027, with an hourly pay range of $20–$25.

Eligible students are pursuing a relevant Bachelor's degree and gain hands-on CX project experience. Interns will engage in research, data analysis, and collaboration across teams to drive customer insights, improve journeys, and support business performance, with mentoring and leadership

Qualifications

• Enrolled in a Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics or a related field.
• Strong analytical and problem-solving skills with an interest in understanding customer needs and business performance.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly PowerPoint, Excel, and Word.

Responsibilities

• Support customer experience initiatives through customer feedback analysis, reporting, and insight generation.
• Assist with customer journey mapping activities, including research, workshop preparation, and documentation.
• Help develop presentations, communications, and materials that support customer experience programs and culture initiatives.
• Analyze customer, operational, and survey data to identify trends, opportunities, and improvement recommendations.
• Support the maintenance of CX resources, SharePoint sites, dashboards, and knowledge repositories.
• Collaborate with cross-functional teams to support projects that improve customer satisfaction and business performance.

Skills

Analytical thinking

Problem solving

Written & verbal comms

Microsoft Office

Team collaboration

Education

Bachelor's degree program in Business Administration, Marketing, Customer Experience, Communications, Psychology, Data Analytics or related field

Tools

PowerPoint

Excel

Word

Job description

Labcorp offers a 11‑week paid internship in Customer Experience, conducted remotely with a full-time schedule (Mon–Fri). The program runs June 1, 2027 to August 13, 2027, with an hourly pay range of $20–$25.

Eligible students are pursuing a relevant Bachelor's degree and gain hands-on CX project experience. Interns will engage in research, data analysis, and collaboration across teams to drive customer insights, improve journeys, and support business performance, with mentoring and leadership