Remote Customer Support Associate – Entry-Level

TrulyHired; United States; Remote; USD 30,000 - 37,000; Full time

Job summary

Collegis Education is seeking a Remote Customer Service Associate to join the Personal Support Center. You will handle calls, chats, and emails, document troubleshooting steps, and escalate when necessary, while maintaining high service standards.

The role offers flexible shifts, includes training sessions, and emphasizes collaboration with PSC Leadership to improve the knowledge base and customer support tools.

Qualifications

• Entry level understanding of Customer Service Principles.
• Entry Level understanding of Technical Skills.
• Strong communication skills and proven track history of excellent customer service.

Responsibilities

• Handle calls, emails, and chats to exceed service levels and document steps thoroughly.
• Escalate to upper level agents when needed and follow escalation paths.
• Maintain professional communication across phone, email, and chat and protect information security.

Skills

Customer Service Principles

Technical Skills

Communication Skills

Education

Associates Degree or equivalent experience

Job description

Collegis Education is seeking a Remote Customer Service Associate to join the Personal Support Center. You will handle calls, chats, and emails, document troubleshooting steps, and escalate when necessary, while maintaining high service standards.

The role offers flexible shifts, includes training sessions, and emphasizes collaboration with PSC Leadership to improve the knowledge base and customer support tools.