Remote Customer Service Associate, Temporary (Fully Remote)

Encoura; United States; Teletrabalho; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Encoura is seeking a dedicated support agent to assist students, faculty, and staff in a fast-paced call center. You will learn and use Amazon Connect and Connect Assistant to resolve inquiries with empathy and precision.

In this role, you will handle high volumes of calls, follow structured call flows, document interactions, and collaborate with teammates on escalations to ensure exceptional service for schools and institutions.

Qualificações

• Communicate clearly with empathy and active listening in a fast-paced environment.
• Thrive in changing workflows while following defined processes.
• Require a quiet home workspace and reliable internet for virtual collaboration.

Responsabilidades

• Support students, faculty, and staff in a fast-paced call center environment.
• Learn industry‑leading technology like Amazon Connect and Connect Assistant.
• Apply communication, problem-solving, and technical skills in a mission-driven setting.
• Handle a high volume of inbound calls while managing multiple tasks efficiently.
• Resolve customer issues using AWS tools and follow defined call flows.
• Document interactions and collaborate with teammates on escalations.

Conhecimentos

Empathy & active listening

Clear communication

Problem-solving

Team collaboration

Formação académica

High school diploma or GED

Ferramentas

Amazon Connect

Connect Assistant

Descrição da oferta de emprego

• Support students, faculty, and staff in a fast-paced call center environment.
• Learn industry-leading technology like Amazon Connect and Connect Assistant.
• Apply communication, problem-solving, and technical skills in a mission-driven setting.

A Day in the Life:

• Handle a high volume of inbound calls while managing multiple tasks efficiently.
• Resolve customer issues using AWS tools and follow defined call flows.
• Document interactions and collaborate with teammates on escalations.

About You:

• Communicate clearly with empathy, active listening, and patience.
• Thrive in fast-paced, changing environments and follow structured workflows.
• Have a quiet home workspace and reliable internet meeting requirements.

Encoura

Encoura empowers students and institutions to make informed decisions through research, enrollment, marketing, and student success solutions. Since 1972, the company has been a mission-driven provider serving higher education and K-12 institutions with innovative tools and programs.