Remote Customer Support Specialist - SaaS & Equity Benefits

Donorbox; United States; Remote; USD 20,000 - 24,000; Full time

Benefits offered by this job

Fully remote

Stock options

Home office stipend

Generous PTO

Wellness program

Job summary

Donorbox is seeking a Customer Support Specialist to join our Customer Success and Intelligence team. The role is fully remote and based in Latin America (El Salvador, Mexico, Brazil, Colombia).

You will handle email tickets, troubleshoot issues, and guide customers on best practices for using our SaaS fundraising platform. Candidates should be comfortable with Zendesk, have strong analytical and communication skills, and be able to explain complex concepts concisely in English.

Qualifications

• Experience with support ticketing software (Zendesk preferred).
• Excellent analytical and problem-solving skills.
• Ability to explain complex ideas concisely and simply.
• Excellent written and verbal English communication skills.
• SaaS experience.

Responsibilities

• Respond to e-mail support tickets promptly, providing support and information as required.
• Investigate issues and assist the Support Development team in identifying bugs.
• Handle complex technical issues and maintain an accurate understanding of those issues.
• Assist in updating our knowledge base in Zendesk as needed.
• Provide product usage guidance and best practices to customers.
• Monitor customer feedback and suggest improvements to enhance the customer experience.

Skills

Analytical thinking

Problem solving

Clear communication

SaaS experience

Tools

Zendesk

Job description

Donorbox is seeking a Customer Support Specialist to join our Customer Success and Intelligence team. The role is fully remote and based in Latin America (El Salvador, Mexico, Brazil, Colombia).

You will handle email tickets, troubleshoot issues, and guide customers on best practices for using our SaaS fundraising platform. Candidates should be comfortable with Zendesk, have strong analytical and communication skills, and be able to explain complex concepts concisely in English.