Remote Customer Support Specialist & Product Advocate

Bazeta; United States; Remote; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Equity

Benefits

Zusammenfassung

Mercury is hiring a Customer Support Specialist in the United States for a full-time, remote role. You will handle inquiries via chat, email, and phone, assist with account processing, card disputes, and shipments, and translate complex terms into clear guidance.

The role emphasizes empathy, proactive problem solving, and building warm relationships with startup users. You will collaborate with engineering to fix bugs, write help content, and help shape support processes and compliance tasks.

Qualifikationen

• 2+ years in Customer Experience or Support.
• Empathy and clear communication.
• Ability to translate complex terminology into simple language.

Aufgaben

• Answer user questions via chat, email, and phone.
• Process account requests such as applications, card disputes, missing payments, and card shipments.
• Teach customers how to use the product and translate confusion into product suggestions.
• Identify systemic flaws in the product and process.
• Work with engineering to squash bugs.
• Communicate user needs to partner banks.
• Write help articles and FAQs.
• Learn internal tools and improve them.
• Put processes in place to make support run smoothly.
• Help with compliance and customer tasks.
• Sustain warm user relationships.

Kenntnisse

Empathy

Ask clarifying questions

Clear communication

Problem solving

Calm under pressure

Jobbeschreibung

Mercury is hiring a Customer Support Specialist in the United States for a full-time, remote role. You will handle inquiries via chat, email, and phone, assist with account processing, card disputes, and shipments, and translate complex terms into clear guidance.

The role emphasizes empathy, proactive problem solving, and building warm relationships with startup users. You will collaborate with engineering to fix bugs, write help content, and help shape support processes and compliance tasks.