Customer Support Specialist (Fully Remote)

Mercury; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Equity

Growth opportunities

Job summary

Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.

We are seeking a Customer Experience specialist to answer questions across chat, email, and phone, help customers use our product, and drive improvements by spotting issues and collaborating with engineering.

Qualifications

• 2+ years of experience in customer experience or support.
• Empathy and ability to translate complex terms into clear communication.
• Comfort handling multiple tasks and using automation to improve processes.

Responsibilities

• Answer user questions over chat, email, and phone.
• Handle account requests and teach customers how to use our product.
• Identify systemic flaws and collaborate with engineering to fix bugs.

Skills

Experience in CX/Support

Empathy and clear communication

Multi-tasking and automation

Problem identification with Eng teams

Job description

• Answer user questions over chat, email, and phone.
• Handle account requests and teach customers how to use our product.
• Identify systemic flaws and collaborate with engineering to fix bugs.

What You Bring:

• 2+ years of experience in Customer Experience or Support.
• Empathy and the ability to translate complex terms into clear communication.
• Comfort working on multiple tasks and using automation to improve processes.

What We Offer:

• Competitive base salary and equity.
• Opportunities to build support infrastructure and grow with a fast-scaling company.
• A culture that values diversity, belonging, and kindness.

Mercury

Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.