Remote Customer Support Specialist | Paid Training & Growth

ibex; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work from home

Paid training

401(k) benefits

Health, dental, and vision benefits

PTO and referral bonuses

Free cell phone for all employees

Childcare assistance

Job summary

ibex is hiring a Customer Support Representative to be the friendly voice customers rely on for guidance, answers, and solutions across utility services. You will handle billing questions, service changes, and account updates while delivering empathetic, professional support from a home office.

The role emphasizes multi-system navigation and strong communication in a fast-paced environment. Successful candidates bring clear communication, calm demeanor, and problem-solving skills; working from

Qualifications

• 18+ with a high school diploma or equivalent
• Private, distraction-free workspace
• Wired ethernet with 50 Mbps down / 10 Mbps up (no 5G hotspots)
• Must remain on camera during working hours

Responsibilities

• Assist customers with billing questions and payments.
• Start or stop utility services.
• Update accounts and service requests.
• Troubleshoot customer issues.
• Provide clear, empathetic support.
• Navigate multiple systems to find solutions quickly

Skills

Strong communication

Customer service

Calm under pressure

Multitasking

Attention to detail

Problem solving

Excel basics

Teamwork

Organization

Education

High School diploma

Job description

ibex is hiring a Customer Support Representative to be the friendly voice customers rely on for guidance, answers, and solutions across utility services. You will handle billing questions, service changes, and account updates while delivering empathetic, professional support from a home office.

The role emphasizes multi-system navigation and strong communication in a fast-paced environment. Successful candidates bring clear communication, calm demeanor, and problem-solving skills; working from