Remote Customer Support Specialist - Orders & Accounts

The-Hillman-Group; Tempe (AZ); Hybrid; USD 28,000 - 30,000; Full time

Job summary

The Hillman Group is seeking a remote Customer Service Specialist to support Hillman Customers and Field Staff in a high-volume call environment. The role requires residency in the Phoenix, AZ area with occasional in-office presence.

You will handle order entries, tracking, expediting, quotes, and provide product guidance while maintaining professional relationships with customers and internal teams. Proficiency in Microsoft Office and strong communication are essential for success in this

Qualifications

• High School diploma or GED required.
• Six months call center experience preferred.

Responsibilities

• Provide customer support to Hillman Customers and Field Staff via phone, fax, email, and web.
• Assist account managers with order management, resets, and new store orders.
• Process order flow, review reports for order errors, and expediting as needed.
• Answer questions on product usage and merchandising to support field staff.

Skills

Customer service

Call center

Communication

Interpersonal skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

The Hillman Group is seeking a remote Customer Service Specialist to support Hillman Customers and Field Staff in a high-volume call environment. The role requires residency in the Phoenix, AZ area with occasional in-office presence.

You will handle order entries, tracking, expediting, quotes, and provide product guidance while maintaining professional relationships with customers and internal teams. Proficiency in Microsoft Office and strong communication are essential for success in this