Remote Customer Support Specialist | Knowledge Base Pro

Netfor, Inc; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Netfor, Inc. is seeking a remote-based Customer Support specialist to assist business customers and technology users. You will support inbound calls, process orders, and resolve issues using our knowledge base, while maintaining professional communication and accurate ticket documentation.

The role emphasizes reliability, the ability to multitask, and adherence to contractual guidelines. Training occurs on weekdays, with 32–40 hours per week and weekend work after training.

Qualifications

• Proven ability to communicate effectively both verbally and in writing.
• Independent, motivated worker and innovative self-starter.
• Able to clearly document the issue and solution in ticketing software.
• Must be able to talk and type at least 35 words per minute.

Responsibilities

• Provide inbound customer support via telephone per Netfor knowledge base.
• Handle customer orders/changes/returns per department policies.
• Document issues and solutions clearly in ticketing software.
• Aim for high customer satisfaction and timely responses.

Skills

Verbal communication

Written communication

Independent worker

Empathy

Learn new skills

Punctual and reliable

Typing speed 35 wpm

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Netfor, Inc. is seeking a remote-based Customer Support specialist to assist business customers and technology users. You will support inbound calls, process orders, and resolve issues using our knowledge base, while maintaining professional communication and accurate ticket documentation.

The role emphasizes reliability, the ability to multitask, and adherence to contractual guidelines. Training occurs on weekdays, with 32–40 hours per week and weekend work after training.