Remote Customer Support Specialist Growth Opportunities

Helpware Inc.; Cookeville (TN); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Conditional remote work

Computer equipment

Great culture

Growth opportunities

Job summary

Helpware Inc. is seeking a Customer Service Representative to collaborate with the team and department heads to address customer needs and deliver optimal results. The ideal candidate will have a history of successful customer interactions, relationship-building, and advocacy.

Eager to learn, aiming for a long-term career in a fast-paced environment. Responsibilities include routing calls, mastering product knowledge, providing timely email/chat support, and maintaining professional attitudes.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience in a fast-paced environment.
• English (C1).

Responsibilities

• Assist transfer of calls between patients, pharmacies, and doctors.
• Provide first-level support to customers via email and chat.
• Troubleshoot problems and guide users through resolution steps.
• Document and track customer interactions in CRM and other tools.
• Escalate unresolved issues to Tier 2 while owning the case.

Skills

Customer service

Communication

Empathy

Multitasking

CRM usage

Education

High school diploma

Tools

CRM software

Job description

Helpware Inc. is seeking a Customer Service Representative to collaborate with the team and department heads to address customer needs and deliver optimal results. The ideal candidate will have a history of successful customer interactions, relationship-building, and advocacy.

Eager to learn, aiming for a long-term career in a fast-paced environment. Responsibilities include routing calls, mastering product knowledge, providing timely email/chat support, and maintaining professional attitudes.