Remote Customer Support Specialist - Global Travel Platform

HomeExchange INC.; Cambridge (MA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

20 days PTO

401(k) + match

Health insurance

Dental insurance

Vision insurance

Paid parental leave

Domestic and international seminars

Free membership to our platform

Job summary

HomeExchange INC. in the United States is seeking a customer-focused team member to join our USA team (Florida, Michigan, Wisconsin).

This is a full-time, work-from-home position with Saturday to Wednesday shifts. Your day-to-day will include identifying members’ needs, guiding users on the platform, answering emails from around the world to resolve issues, helping members find exchanges, and contributing to ongoing innovation.

Qualifications

• Excellent written and spoken communication skills.
• Proficient in Microsoft Office.
• Calm and composed under pressure, able to triage high-volume urgent requests quickly and accurately while maintaining quality.
• Strong organizational and interpersonal skills.
• Able to handle confrontational situations effectively.
• Detail oriented and thorough in work.
• Understand and follow work rules and procedures.
• Open to constructive feedback.
• Team player with a collaborative approach.

Responsibilities

• Identify members’ needs.
• Help our members become experts at using our platform.
• Answer emails of members from around the world to find solutions to their issues (difficulties on a page, cancellations, refunds, etc.).
• Help our members find an exchange and enjoy the best vacation of their life.
• Create your own project or participate in the creation to continue HomeExchange.com's innovation.
• Working hours: 9am-5:30pm West Coast, 12pm-8:30pm East Coast.

Skills

Excellent communication

Microsoft Office

Calm under pressure

Organizational skills

Confrontational situations

Detail oriented

Work rules

Accept feedback

Team player

Tools

Zendesk

Job description

HomeExchange INC. in the United States is seeking a customer-focused team member to join our USA team (Florida, Michigan, Wisconsin).

This is a full-time, work-from-home position with Saturday to Wednesday shifts. Your day-to-day will include identifying members’ needs, guiding users on the platform, answering emails from around the world to resolve issues, helping members find exchanges, and contributing to ongoing innovation.