Remote Customer Support Specialist Geospatial Tech

Propeller; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

HMO gold medical insurance

Paid vacation and sick leave

Paid parental leave policies

Annual professional development budget

Mentorship program

WFH equipment provided

Monthly WFH allowance

Employee share options

Job summary

Propeller is seeking a Customer Service Specialist to provide expert support for our geospatial hardware and software products. You will be the first point of contact via chat or email, triaging requests and delivering swift resolutions with a high level of professionalism.

You will collaborate with the Geospatial Solutions, Customer Success, and Product & Engineering teams to continually improve support processes and tools, enabling efficient and scalable customer care across remote operations.

Qualifications

• 1+ years in a customer service or technical support role, preferring chat/email familiarity.
• Excellent English communication skills, written and verbal.
• Strong problem solving and analytical abilities.
• Able to multitask and manage time effectively.
• Attention to detail and accuracy in tasks.
• Customer-centric and solutions-focused mindset.
• Thrives in a team and can work independently.
• WFH setup and remote work readiness.

Responsibilities

• Deliver high-impact, timely support for Tier 1 inquiries via chat or email.
• Triaging and routing requests to the appropriate teams with clear documentation.
• Facilitate proactive communication between customers and internal teams to ensure timely resolution.
• Handle non-inbox technical tasks like stockpile verification and dataset refiltering.
• Contribute to process improvements to elevate support capabilities.

Skills

Customer support

English communication

Problem solving

Multitasking

Attention to detail

Team player

Remote work

Job description

Propeller is seeking a Customer Service Specialist to provide expert support for our geospatial hardware and software products. You will be the first point of contact via chat or email, triaging requests and delivering swift resolutions with a high level of professionalism.

You will collaborate with the Geospatial Solutions, Customer Success, and Product & Engineering teams to continually improve support processes and tools, enabling efficient and scalable customer care across remote operations.