Remote Customer Support Specialist for Growth & Impact

EdgeQ Technologies Private Limited; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Work from anywhere

Competitive salary

Job summary

EdgeQ Technologies Private Limited is seeking a friendly, detail-oriented Customer Service Representative for a fully remote role in the United States. You will be the first point of contact for customers, resolving issues and delivering an outstanding support experience.

You will respond to inquiries via email, phone, and CRM tools, document interactions, and escalate complex cases when needed. A reliable home office and internet connection are essential.

Qualifications

• Strong communication and problem-solving skills.
• Experience with CRM systems and email support.
• Attention to detail and a customer-first mindset.
• Reliable internet connection and a quiet home office.
• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries via email, phone, and CRM tools
• Resolve customer issues promptly and professionally
• Document interactions and maintain accurate records
• Escalate complex cases to the appropriate teams
• Follow up with customers to ensure satisfaction

Skills

Customer service

Communication

CRM usage

Tools

CRM platforms

Job description

EdgeQ Technologies Private Limited is seeking a friendly, detail-oriented Customer Service Representative for a fully remote role in the United States. You will be the first point of contact for customers, resolving issues and delivering an outstanding support experience.

You will respond to inquiries via email, phone, and CRM tools, document interactions, and escalate complex cases when needed. A reliable home office and internet connection are essential.