Remote Customer Support Specialist for Growth & Impact

Essence Journey; California; Remote; USD 35,000 - 52,000; Full time

Job summary

Essence Journey is seeking a Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. You will respond to inquiries by email, chat, and other approved channels while maintaining accurate records.

This role emphasizes independent remote work, strong communication, and the ability to handle routine tasks with attention to detail. No prior experience required, though helpful; this is a great entry point for customer service careers.

Qualifications

• Respond to customer inquiries via email, chat, or other approved channels.
• Assist with routine customer requests and concerns.
• Update customer records and maintain accurate information.
• Escalate issues when additional assistance is needed.
• Ability to work independently in a remote environment.
• Previous customer service experience is helpful but not required.

Responsibilities

• Assist with routine customer requests and concerns.
• Update customer records and maintain accurate information.
• Escalate issues when additional assistance is needed.
• Basic computer and internet skills
• Ability to work independently in a remote environment

Skills

Basic computer skills

Remote work

Communication skills

Multitasking

Time management

Job description

Essence Journey is seeking a Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. You will respond to inquiries by email, chat, and other approved channels while maintaining accurate records.

This role emphasizes independent remote work, strong communication, and the ability to handle routine tasks with attention to detail. No prior experience required, though helpful; this is a great entry point for customer service careers.