Remote Customer Experience Specialist

Essence Journey; California; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Exclusive employee perks

Professional development opportunities

Job summary

Essence Journey is seeking a motivated Remote Customer Support Associate to join its growing team. You will handle client inquiries via email, chat, and phone, coordinate scheduling, and document interactions to ensure accurate records.

This role emphasizes independence, strong communication, and collaboration with internal teams to improve processes and client satisfaction. Training programs and career development are available in a supportive, remote-friendly environment.

Qualifications

• Clear written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable using email, chat platforms, and other remote work tools.
• Ability to work independently while managing priorities.
• Customer service experience is a plus but not required.

Responsibilities

• Provide timely, professional support to clients via email, chat, and phone.
• Assist with scheduling, follow-ups, and general administrative tasks.
• Maintain accurate records and document client interactions.
• Collaborate with internal teams to resolve issues and improve overall client satisfaction.
• Identify opportunities to enhance processes and improve the client experience.

Skills

Written and verbal communication

Organization and multitasking

Remote work tools familiarity

Independent work capability

Customer service experience (nice-to-h

Job description

Essence Journey is seeking a motivated Remote Customer Support Associate to join its growing team. You will handle client inquiries via email, chat, and phone, coordinate scheduling, and document interactions to ensure accurate records.

This role emphasizes independence, strong communication, and collaboration with internal teams to improve processes and client satisfaction. Training programs and career development are available in a supportive, remote-friendly environment.