Remote Customer Support Specialist

Essence Journey; Sacramento (CA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work environment

Career growth opportunities

Job summary

Essence Journey is seeking a Remote Customer Support Associate to assist customers by email, chat, and other approved channels. You will respond to inquiries, update records, and help resolve routine concerns.

You’ll work independently from a home office, with opportunities for career growth. No on-site requirement; prior experience is helpful but not required, and strong communication is valued.

Qualifications

• Respond to customer inquiries by email, chat or approved channels.
• Update customer records accurately and maintain information integrity.
• Escalate issues when additional assistance is needed.

Responsibilities

• Respond to customer inquiries via email, chat, or other approved channels.
• Update customer records and maintain accurate information.
• Escalate issues when additional assistance is needed.

Skills

Basic computer skills

Remote work

Customer service experience

Job description

Essence Journey is seeking a Remote Customer Support Associate to assist customers by email, chat, and other approved channels. You will respond to inquiries, update records, and help resolve routine concerns.

You’ll work independently from a home office, with opportunities for career growth. No on-site requirement; prior experience is helpful but not required, and strong communication is valued.