Remote Customer Support Specialist — Flexible Hours, RSUs

Wise; United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

RSUs

Health & dental allowance

Self-development budget

Paid time off: 30 vacation days, 3 Me/

Job summary

Wise is seeking a dedicated Customer Advocate to be the first point of contact for customers, delivering fast, accurate solutions across phone, chat, and email. You will navigate ambiguity while resolving end-to-end cases with a customer-first approach.

The role offers a remote work setup with a compensation package that reflects market standards, plus RSUs and a focus on work-life balance. Training begins on-site in São Paulo before transitioning to full remote work.

Qualifications

• Strong problem solving and decision-making abilities.
• Excellent written and verbal communication.
• Customer-focused mindset with ability to navigate ambiguity.

Responsibilities

• Be the first point of contact for customers and resolve complex issues.
• Deliver high-quality support across phone, chat, and email with clear communication.
• Meet and strive to exceed KPIs like resolution rate, quality, and handling time.
• Contribute to team discussions and share knowledge for continuous improvement.

Skills

Problem solving

Effective communication

Customer advocacy

Job description

Wise is seeking a dedicated Customer Advocate to be the first point of contact for customers, delivering fast, accurate solutions across phone, chat, and email. You will navigate ambiguity while resolving end-to-end cases with a customer-first approach.

The role offers a remote work setup with a compensation package that reflects market standards, plus RSUs and a focus on work-life balance. Training begins on-site in São Paulo before transitioning to full remote work.