Remote Customer Support Specialist - Entry Level

Promoboxx; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Stock options

401(k) match

Remote work environment

Unlimited PTO

Career development opportunities

Job summary

Promoboxx is seeking a motivated Customer Support Specialist to join our Customer Services Team. This 100% remote, entry-level role focuses on helping retailers and brand customers using the Promoboxx platform.

You will handle inquiries, conduct 1:1 Zoom trainings, and support data updates while collaborating with the Customer Success Managers. Great fit for someone eager to build a long-term career in marketing tech.

Qualifications

• Experience in customer service or related fields.
• Diploma or equivalent required.
• Familiarity with data spreadsheets.

Responsibilities

• Monitor support inbox, respond to emails, and return phone calls.
• Learn Promoboxx platform and become a product expert.
• Answer general questions about platform functionality and best practices.
• Conduct 1:1 Zoom trainings with users.
• Update account and brand network data.
• Assist with team projects and reporting.

Skills

Customer service

Excellent communication

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Promoboxx is seeking a motivated Customer Support Specialist to join our Customer Services Team. This 100% remote, entry-level role focuses on helping retailers and brand customers using the Promoboxx platform.

You will handle inquiries, conduct 1:1 Zoom trainings, and support data updates while collaborating with the Customer Success Managers. Great fit for someone eager to build a long-term career in marketing tech.