Customer Support & Sales Specialist - Inbound/Outbound

Downtown Boulder Partnership; Las Cruces (NM); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits (medical, dental, vision)

Incentives and rewards

Career growth opportunities

Job summary

The Downtown Boulder Partnership is hiring for a full-time customer service role located in Las Cruces, NM. This position involves handling inbound and outbound calls, chats, and emails to provide exceptional service to customers.

Candidates must be 18 years or older with a high school diploma. Strong communication, problem-solving skills, and experience in a contact center are preferred. Health benefits and incentives including bonuses are offered after 60 days of employment.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Basic knowledge of Microsoft Office Suite and Windows OS.
• Highly reliable with regular attendance required.

Responsibilities

• Handle inbound and outbound calls, chats, and emails.
• Research systems to find missing information.
• Document and process customer claims accurately.
• Lead discussions to determine the best options.

Skills

Excellent written and oral communication skills

Strong problem-solving skills

Customer service orientation

Ability to multi-task

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Downtown Boulder Partnership is hiring for a full-time customer service role located in Las Cruces, NM. This position involves handling inbound and outbound calls, chats, and emails to provide exceptional service to customers.

Candidates must be 18 years or older with a high school diploma. Strong communication, problem-solving skills, and experience in a contact center are preferred. Health benefits and incentives including bonuses are offered after 60 days of employment.