Remote Customer Support Specialist

Willmott & Assosiates PLC; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Willmott & Assosiates PLC is hiring a Remote Customer Service Representative to assist customers, respond to inquiries, and resolve concerns in a remote setting. The role emphasizes clear communication, attention to detail, and the ability to work independently.

Candidates should have a high school diploma and prior customer service experience. Strong organizational skills and reliable internet are essential to maintain high-quality service across channels and departments.

Qualifications

• Requires strong verbal and written communication skills.
• Experience with customer service or client support is preferred.

Responsibilities

• Respond to customer inquiries via email, phone, and online channels.
• Provide accurate information about services, policies, and procedures.
• Assist customers with account-related questions and requests.
• Identify customer needs and recommend solutions.
• Resolve complaints and escalate complex issues as needed.

Skills

Active listening

Verbal communication

Written communication

Problem solving

Organization

Remote work

Multi-tasking

Attention to detail

Independence

Internet reliability

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Willmott & Assosiates PLC is hiring a Remote Customer Service Representative to assist customers, respond to inquiries, and resolve concerns in a remote setting. The role emphasizes clear communication, attention to detail, and the ability to work independently.

Candidates should have a high school diploma and prior customer service experience. Strong organizational skills and reliable internet are essential to maintain high-quality service across channels and departments.