Remote Customer Support Specialist

KanPak LLC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision benefits

Paid time off

Flexible or remote work options

Training and opportunities to grow

Supportive, respectful team

Job summary

KanPak LLC is seeking a friendly, dependable Customer Service Representative to be one of the first points of contact for customers seeking help or answers. You will listen, understand needs, and provide accurate, timely support across phone, email, chat, or other channels, while keeping the customer experience at the center.

This role emphasizes teamwork, patience, and problem-solving, with training provided and opportunities to grow within a supportive environment.

Qualifications

• Experience in customer service or customer-facing roles is helpful, but training is available.
• Excellent communication and listening skills.
• Patience, empathy, and a calm approach with difficult situations.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Respond to customer questions and requests by phone, email, chat, or other channels.
• Listen carefully to understand the reason behind questions or concerns.
• Provide accurate, friendly, and timely support.
• Help resolve complaints and problems with patience and professionalism.
• Process orders, returns, account updates, payments, or other requests as needed.
• Follow up with customers when an issue needs additional attention.
• Keep customer information and service records accurate and up to date.
• Work closely with other teams to resolve customer issues and provide a smooth experience.
• Share customer feedback with the team and help identify ways to improve service.
• Handle busy periods with a positive attitude while keeping the customer experience at the center of your work.

Skills

Customer service

Communication

Active listening

Multitasking

Teamwork

Job description

KanPak LLC is seeking a friendly, dependable Customer Service Representative to be one of the first points of contact for customers seeking help or answers. You will listen, understand needs, and provide accurate, timely support across phone, email, chat, or other channels, while keeping the customer experience at the center.

This role emphasizes teamwork, patience, and problem-solving, with training provided and opportunities to grow within a supportive environment.