Remote Customer Support Specialist

Crane NXT, Co.; Pennsylvania; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible work environments

Generous paid time off

Medical, dental, & vision insurance

401K with Company contribution

Flexible spending accounts

Defined career growth plans

Life insurance and disability benefits

Discounts for childcare

Tuition assistance

Community involvement and volunteering

Job summary

CPI, Crane Payment Innovations, a unit of Crane NXT, is seeking a proactive Customer Support specialist in a remote-capable role. You will deliver world-class service to external customers, handling calls, generating service requests, and guiding clients through troubleshooting steps.

You will manage shared email inboxes, clarify locations and payments, and quote Time & Material service calls while coordinating with Dispatch Operations to ensure readiness for service.

Qualifications

• 2-5 years of related customer service experience.
• Substantial experience in providing over-the-phone support.
• Strong computer skills and proficient Outlook.

Responsibilities

• Answer external customer phone calls and generate service requests while providing an exceptional customer experience
• Managing shared customer email inboxes through timely and effective communication
• Assuring locations and payment is up to date and the customer is ready to receive service.
• Ability to quote Time & Material service calls.
• Providing step-by-step guidance to customers for resolving equipment issues through effective troubleshooting techniques over the phone and using other technologies.
• Other duties as assigned by Dispatch Operations leadership

Skills

Customer service

Phone support

Multitasking

Written communication

Education

High School diploma

Tools

Outlook

Job description

CPI, Crane Payment Innovations, a unit of Crane NXT, is seeking a proactive Customer Support specialist in a remote-capable role. You will deliver world-class service to external customers, handling calls, generating service requests, and guiding clients through troubleshooting steps.

You will manage shared email inboxes, clarify locations and payments, and quote Time & Material service calls while coordinating with Dispatch Operations to ensure readiness for service.