Remote Customer Support Specialist

Sagility India Private Ltd in; El Paso (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Sagility is hiring a Customer Service Representative to be the frontline link between the client and its customers. You will respond to inquiries across phone, email, and chat, and strive to resolve issues with professionalism and accuracy.

In this remote role, you will maintain customer records, follow scripts and procedures, and participate in ongoing training to improve service quality. Prior experience in customer service is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and courteous manner
• Resolve customer issues efficiently and effectively while maintaining a high level of customer satisfaction
• Document customer interactions and update account records accurately in the system
• Escalate complex issues to appropriate teams or supervisors when needed
• Maintain knowledge of company products, services, and policies to provide accurate information to customers
• Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction scores
• Follow communication scripts and standard operating procedures where applicable
• Participate in training and coaching sessions to improve performance and service quality

Job description

Sagility is hiring a Customer Service Representative to be the frontline link between the client and its customers. You will respond to inquiries across phone, email, and chat, and strive to resolve issues with professionalism and accuracy.

In this remote role, you will maintain customer records, follow scripts and procedures, and participate in ongoing training to improve service quality. Prior experience in customer service is preferred.