Remote Customer Support Specialist

Helpware; Bowling Green (KY); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

$15 USD per hour

Conditional Remote Work Setup

Computer equipment

Great culture

Growth opportunities

Job summary

Helpware, a technology-driven company in Kentucky, is seeking a Customer Service Representative to support customers via email and chat, build strong relationships, and document cases in CRM. The role emphasizes empathy, fast problem-solving, and collaboration with cross-functional teams.

The position offers $15 per hour with conditional remote work, standard 8-hour shifts, and growth opportunities. Requirements include a high school diploma, 1+ year of experience, and English at C1.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience in a fast-paced environment.
• English (C1).

Responsibilities

• Provide first-level support to customers via email and/or chat in a timely and professional manner.
• Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
• Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until resolution.
• Effectively communicate technical information to non-technical users.

Skills

Customer service

Communication

Empathy

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

CRM systems

Email/Chat support tools

Job description

Helpware, a technology-driven company in Kentucky, is seeking a Customer Service Representative to support customers via email and chat, build strong relationships, and document cases in CRM. The role emphasizes empathy, fast problem-solving, and collaboration with cross-functional teams.

The position offers $15 per hour with conditional remote work, standard 8-hour shifts, and growth opportunities. Requirements include a high school diploma, 1+ year of experience, and English at C1.