Remote Customer Support & Solutions Specialist

Electronic Merchant Systems, LLC; Cleveland (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

On the job training

Casual dress code

Location near highways

Job summary

Kurv is seeking a Customer Service & Support Specialist in Cleveland, OH. The role focuses on customer experience across chat, email, and phone, with a strong emphasis on learning and expanding knowledge of Kurv products and services.

You will handle remote merchant support, billing inquiries, install apps, troubleshoot, and provide pre-sales and cross-training. Ideal candidates have 1 year helpdesk experience, strong communication, typing 30–50 WPM, and proficiency with MS Outlook, Word, and

Qualifications

• One-year experience in a Customer Helpdesk environment.
• Strong analytical, organization and planning skills.
• Able to craft clear and concise business related correspondence via email and chat.
• Typing proficiency of 30-50 WPM.
• Ability to adapt in a dynamic industry and work in a fast paced office.
• Demonstrate effective problem solving skills.
• Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Outlook, Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications.
• Familiarity and comfort using smartphone and tablets, both Apple and Android based.

Responsibilities

• Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.
• Provide customer assistance related to billing, statement or other transaction related questions.
• Download essential mobile applications on iOS and Android devices for Kurv + product.
• Analyze and resolve first level technical problems and issues.
• Resolution of merchant and client requests in timely matter and responding to inquiries or requests by way of phone, e-mail and chat.
• Pre-Sales support of Kurv products and services with prospective merchants, internal clients, sales and vendor partners.
• Utilization of several different software and web-based systems
• Participate in ongoing product and services training and effectively cross-train team members.
• Other duties as assigned

Skills

Customer helpdesk experience

Multichannel support

Analytical skills

Typing speed

Clear communication (email/chat)

Education

Comp-TIA A+ certification

Microsoft Certified Technology Specialist

Tools

MS Outlook

MS Word

MS Excel

Job description

Kurv is seeking a Customer Service & Support Specialist in Cleveland, OH. The role focuses on customer experience across chat, email, and phone, with a strong emphasis on learning and expanding knowledge of Kurv products and services.

You will handle remote merchant support, billing inquiries, install apps, troubleshoot, and provide pre-sales and cross-training. Ideal candidates have 1 year helpdesk experience, strong communication, typing 30–50 WPM, and proficiency with MS Outlook, Word, and