Client Service Representative

Kurv; Cleveland (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

On‑the‑job training program

Casual business dress code

Excellent location near highways

Job summary

Kurv in Cleveland, Ohio is seeking a Customer Service & Support Specialist to focus on delivering exceptional customer experience. The role requires strong communication across chat, email, and phone, with a commitment to continuous learning in a dynamic payments environment.

The position involves assisting merchants with equipment and gateway services, billing questions, mobile app troubleshooting, and first‑level technical support. A proactive, service‑macing attitude is essential.

Qualifications

• One year of experience in a customer help desk environment.
• Strong analytical, organizational, and planning skills.
• Ability to craft clear, concise business correspondence via e‑mail and chat.
• Typing proficiency of 30–50 WPM.
• Knowledge of PC/Windows technologies; experience with MS Outlook, Word, Excel, and willingness to learn new software or web‑based applications.
• Comfort using smartphones and tablets (Apple and Android).

Responsibilities

• Provide remote assistance to Kurv merchants in using their equipment or gateway service.
• Assist with billing, statements, and other transaction‑related questions.
• Install and troubleshoot essential mobile applications on iOS and Android devices.
• Analyze and resolve first‑level technical problems.
• Respond promptly to merchant and client inquiries via phone, e‑mail, and chat.
• Offer pre‑sales support of Kurv products and services to prospective merchants, internal clients, sales, and vendor partners.
• Utilize multiple software and web‑based systems.
• Participate in ongoing product and services training and cross‑train team members.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Typing 30-50 WPM

MS Outlook/Office

Adaptability

Tools

MS Outlook

MS Word

MS Excel

Job description

Position Overview

Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role requires a constant focus on the customer experience, strong communication skills across chat, email, and telephone, and a commitment to continuous learning in a dynamic industry.

Responsibilities

• Provide remote assistance to Kurv merchants in using their equipment or gateway service.
• Assist with billing, statements, and other transaction‑related questions.
• Install and troubleshoot essential mobile applications on iOS and Android devices.
• Analyze and resolve first‑level technical problems.
• Respond promptly to merchant and client inquiries via phone, e‑mail, and chat.
• Offer pre‑sales support of Kurv products and services to prospective merchants, internal clients, sales, and vendor partners.
• Utilize multiple software and web‑based systems.
• Participate in ongoing product and services training and cross‑train team members.
• Perform other duties as assigned.

Qualifications

• One year of experience in a customer help desk environment.
• Strong analytical, organizational, and planning skills.
• Ability to craft clear, concise business correspondence via e‑mail and chat.
• Typing proficiency of 30–50 WPM.
• Adaptability in a fast‑paced, dynamic industry.
• Effective problem‑solving skills.
• Knowledge of PC/Windows/Internet technologies; experience with MS Outlook, Word, Excel, and willingness to learn new software or web‑based applications.
• Comfort using smartphones and tablets (Apple and Android).

Desired Skills and Experience

• Two years of experience in a remote technical support environment.
• CompTIA A+, Microsoft Certified Technology Specialist certification, or other relevant IT/HelpDesk certification.
• Prior experience in merchant services or electronic payments industry.

Benefits

• On‑the‑job training program.
• Casual business dress code.
• Excellent location near highways.