Client Service Representative

Electronic Merchant Systems, LLC; Cleveland (OH); Presencial; USD 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On the job training

Casual dress code

Location near highways

Descripción de la vacante

Kurv is seeking a Customer Service & Support Specialist in Cleveland, OH. The role focuses on customer experience across chat, email, and phone, with a strong emphasis on learning and expanding knowledge of Kurv products and services.

You will handle remote merchant support, billing inquiries, install apps, troubleshoot, and provide pre-sales and cross-training. Ideal candidates have 1 year helpdesk experience, strong communication, typing 30–50 WPM, and proficiency with MS Outlook, Word, and

Formación

• One-year experience in a Customer Helpdesk environment.
• Strong analytical, organization and planning skills.
• Able to craft clear and concise business related correspondence via email and chat.
• Typing proficiency of 30-50 WPM.
• Ability to adapt in a dynamic industry and work in a fast paced office.
• Demonstrate effective problem solving skills.
• Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Outlook, Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications.
• Familiarity and comfort using smartphone and tablets, both Apple and Android based.

Responsabilidades

• Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.
• Provide customer assistance related to billing, statement or other transaction related questions.
• Download essential mobile applications on iOS and Android devices for Kurv + product.
• Analyze and resolve first level technical problems and issues.
• Resolution of merchant and client requests in timely matter and responding to inquiries or requests by way of phone, e-mail and chat.
• Pre-Sales support of Kurv products and services with prospective merchants, internal clients, sales and vendor partners.
• Utilization of several different software and web-based systems
• Participate in ongoing product and services training and effectively cross-train team members.
• Other duties as assigned

Conocimientos

Customer helpdesk experience

Multichannel support

Analytical skills

Typing speed

Clear communication (email/chat)

Educación

Comp-TIA A+ certification

Microsoft Certified Technology Specialist

Herramientas

MS Outlook

MS Word

MS Excel

Descripción del empleo

Corporate Office - Cleveland, OH 44113

Description

Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role of a Customer Service & Support Specialist demands constant focus and commitment to the customer experience, with an above average ability to facilitate requests from all communication channels. Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professional, industry and technical knowledge.

Required Duties and Responsibilities:

• Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.
• Provide customer assistance related to billing, statement or other transaction related questions.
• Download essential mobile applications on iOS and Android devices for Kurv + product.
• Analyze and resolve first level technical problems and issues.
• Resolution of merchant and client requests in timely matter and responding to inquiries or requests by way of phone, e-mail and chat.
• Pre-Sales support of Kurv products and services with prospective merchants, internal clients, sales and vendor partners.
• Utilization of several different software and web-based systems
• Participate in ongoing product and services training and effectively cross-train team members.
• Other duties as assigned

Job Qualifications

Qualifications

• One-year experience in a Customer Helpdesk environment.
• Strong analytical, organization and planning skills
• Able to craft clear and concise business related correspondence via email and chat.
• Typing proficiency of 30-50 WPM.
• Ability to adapt in a dynamic industry and work in a fast paced office.
• Demonstrate effective problem solving skills
• Knowledge of PC/Windows/Internet related technologies; knowledge and experience working with MS Outlook, Word and Excel and must demonstrate an ability to learn new and customized software/web-based applications.
• Familiarity and comfort using smartphone and tablets, both Apple and Android based.

Desired Skills and Experience:

• Two-years experience in a remote support technical support environment.
• Comp-TIA A+, Microsoft Certified Technology Specialist Certification or other IT/HelpDesk Certification.
• Prior experience in Merchant Services or Electronic Payments Industry.

Job Benefits:

• On the job training program
• Casual business dress code
• Excellent location near highways

Qualifications