Customer Support Team Lead (Fully Remote)

Property Leads; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Fully remote

401k with match

Medical Vision Dental

Job summary

Property Leads is seeking a remote Support Team Lead to drive customer success for our real estate investment client base. You will oversee the support group, ensuring quick resolutions across calls, texts, and emails, while shaping processes and training to boost team efficiency.

Join a data-driven, fast-moving organization expanding into home services, with strong benefits including comprehensive medical coverage and a 401k plan. This fully remote role offers impact and growth opportunities.

Qualifications

• Experience leading customer support teams.
• Strong communication and problem-solving skills.
• Ability to design and implement efficient support processes.

Responsibilities

• You'll lead the Support Team and work directly with customers to solve their problems.
• Own response times, quality, and ticket resolution across calls, texts, and emails.
• Create processes and training to improve team efficiency.

Job description

• Property Leads delivers high-quality, motivated seller leads to real estate investors.
• We're expanding into home services and participated in 50% of off-market home sales in the last 12 months.
• We move fast, are data-driven, and care about results.

Role:

• You'll lead the Support Team and work directly with customers to solve their problems.
• Own response times, quality, and ticket resolution across calls, texts, and emails.
• Create processes and training to improve team efficiency.
• ~95% individual coverage for Medical, Vision, and Dental.
• 401k with match.
• Fully remote with a fast, low-bureaucracy environment where your work has direct impact.

Property Leads

Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.