Remote Customer Support Engineer

CrewBloom, Inc; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible work location

Career growth opportunities

Work-life balance

Remote work flexibility

Job summary

CrewBloom, Inc. is seeking a Customer Support Associate to deliver technical and business support to clients, assist with onboarding, and maintain a seamless customer experience. You will diagnose issues, guide users through portals and integrations, and communicate clearly via email and phone.

The role emphasizes strong communication, problem-solving, and independent work in a remote environment, with opportunities to enhance support processes and customer satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Experience in technical customer support or similar roles preferred.
• Strong troubleshooting and problem-solving abilities.
• Ability to explain technical information to non-technical customers.
• Comfortable supporting users via email and phone.
• Self-motivated, proactive and able to work remotely.

Responsibilities

• Support clients using the company portal, integrations and related systems.
• Develop understanding of Self-Determination Program and business processes.
• Assist onboarding of new clients and ensure smooth implementation.
• Respond promptly to inquiries via email and phone.
• Troubleshoot and resolve technical and customer issues.
• Investigate root causes and provide practical solutions.
• Maintain clear, timely communication with customers and internal teams.
• Work independently and escalate complex issues when needed.
• Identify recurring concerns and suggest improvements to support processes.

Skills

Communication skills

Technical support experience

Troubleshooting

Explain technical info clearly

Email & phone support

Remote work readiness

Job description

CrewBloom, Inc. is seeking a Customer Support Associate to deliver technical and business support to clients, assist with onboarding, and maintain a seamless customer experience. You will diagnose issues, guide users through portals and integrations, and communicate clearly via email and phone.

The role emphasizes strong communication, problem-solving, and independent work in a remote environment, with opportunities to enhance support processes and customer satisfaction.