Remote Customer Support & Data Entry Specialist

HireLago.com; United States; Remote; MXN 129,000 - 180,000; Full time

Benefits offered by this job

Remote work

Job summary

HireLago.com is seeking a reliable, detail-oriented Customer Support Specialist to assist Deadlast’s customers via email, with emphasis on order inquiries and data entry. Shopify experience is a plus, and the role may extend to SMS support as the business grows.

Phone support is not required, and the position is remote with flexible growth opportunities. Ideal candidates communicate clearly, maintain accurate records, and deliver a professional customer experience across channels.

Qualifications

• Excellent written communication for email support.
• Strong organizational skills and accuracy in data entry.
• Ability to manage multiple inquiries and prioritize tasks.
• Professional customer service and problem-solving approach.
• Ability to work independently with minimal supervision.
• Reliable internet connection and quiet workspace.

Responsibilities

• Respond to customer inquiries through email promptly and professionally.
• Assist with order status, shipping, product questions and routine inquiries.
• Investigate issues and provide accurate and helpful responses.
• Follow up on unresolved inquiries and escalate complex issues when needed.
• Maintain a consistent brand voice across communications.
• Review order details in Shopify and related systems and update records.

Skills

Attention to detail

Time management

Multi-tasking

Customer service

Problem-solving

Independent work

Reliable internet

Tools

Shopify

Job description

HireLago.com is seeking a reliable, detail-oriented Customer Support Specialist to assist Deadlast’s customers via email, with emphasis on order inquiries and data entry. Shopify experience is a plus, and the role may extend to SMS support as the business grows.

Phone support is not required, and the position is remote with flexible growth opportunities. Ideal candidates communicate clearly, maintain accurate records, and deliver a professional customer experience across channels.