Remote Customer Support Associate – Pre-Settlement Funding

Libra Solutions; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Libra Solutions is seeking a Customer Support Associate to join our growing remote team. You will be the first point of contact for consumers seeking pre-settlement funding, delivering exceptional service while guiding applicants through the intake process.

Based in Texas, you will handle 75–80 inbound calls daily, educate customers about products, document information in CRM, and collaborate with internal teams to ensure timely processing, all while meeting quality and productivity goals in a

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day.
• Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred.
• Bilingual in Spanish (preferred but not required).
• Strong verbal and written communication skills with empathy and professionalism.
• Experience using CRM software and online chat platforms.
• Ability to multitask while maintaining accuracy in a fast-paced environment.
• Minimum typing speed of 35 WPM.
• Ability to meet productivity and performance metrics.
• Must successfully pass a background investigation.
• Must be based in Texas and available to work from 8am to 5pm CST daily, Monday - Friday

Responsibilities

• Answer approximately 75–80 inbound customer calls per day from consumers.
• Provide outstanding customer service while educating consumers about available products and services.
• Accurately collect and document customer information within company systems.
• Guide applicants through the intake and onboarding process while ensuring a positive customer experience.
• Meet or exceed established sales, quality, and productivity goals.
• Demonstrate empathy and professionalism when assisting customers experiencing financial hardship.
• Utilize CRM and other internal systems to maintain accurate records and follow-up activities.
• Collaborate with internal teams to ensure timely processing of customer applications.
• Follow established call scripts, compliance requirements, and company procedures.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Typing speed 35 WPM

CRM experience

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Online chat platforms

Job description

Libra Solutions is seeking a Customer Support Associate to join our growing remote team. You will be the first point of contact for consumers seeking pre-settlement funding, delivering exceptional service while guiding applicants through the intake process.

Based in Texas, you will handle 75–80 inbound calls daily, educate customers about products, document information in CRM, and collaborate with internal teams to ensure timely processing, all while meeting quality and productivity goals in a