Remote Customer Support Associate

Aventiv; Louisville, Northern (KY, KY); Hybrid; USD 30,000 - 46,000; Full time

Job summary

Aventiv in Louisville, KY is seeking a customer service representative to handle phone, chat and email inquiries, process payments, and open trouble tickets. You will use CRM to update accounts and resolve routine issues with empathy.

Ideal candidates have a high school diploma and at least 3 months of call center experience, strong communication, and the ability to navigate multiple applications. The role emphasizes accuracy, CSAT, and opportunities to promote self-service options.

Qualifications

• Ability to provide quality customer service via phone, chat, and email.
• Strong written and verbal communication; ability to explain options clearly.
• Empathy and ability to handle sensitive situations with customers.
• Proficient at navigating multiple applications and CRM systems.
• Ability to meet call center metrics and maintain CSAT scores.

Responsibilities

• Provide quality customer service via phone, chat, and email while utilizing exceptional communication skills.
• Open trouble tickets for specific customer issues and follow up as needed.
• Explain product options and related charges clearly to customers.
• Navigate CRM and other systems to update accounts and process payments.
• Take customer payments or offer other payment options when appropriate.
• Maintain high quality scores and meet call center metrics.

Skills

Customer service

Communication skills

Empathy

Multitasking

CRM systems

Remote connectivity

Internet access

Problem solving

Education

High school diploma or GED

Tools

CRM software

Job description

Aventiv in Louisville, KY is seeking a customer service representative to handle phone, chat and email inquiries, process payments, and open trouble tickets. You will use CRM to update accounts and resolve routine issues with empathy.

Ideal candidates have a high school diploma and at least 3 months of call center experience, strong communication, and the ability to navigate multiple applications. The role emphasizes accuracy, CSAT, and opportunities to promote self-service options.