Remote-Ready Customer Support I

Aventiv-Technologie; Louisville (KY); On-site; USD 18,000 - 25,000; Full time

Job summary

Aventiv-Technologie in Louisville, KY is seeking a friendly, detail‑oriented Customer Service Representative to handle inbound inquiries by phone, chat, and email. You will update customer accounts accurately, explain product options and charges, process payments, and open trouble tickets while maintaining high CSAT scores.

The ideal candidate communicates clearly, asks effective questions, and can manage multiple applications in a fast-paced environment.

Qualifications

• Ability to read and comprehend simple instructions and short correspondence.
• Ability to write straightforward explanations of trouble tickets.
• Ability to ask effective questions and present information clearly and concisely.

Responsibilities

• Provide quality customer service via phone, chat, and email.
• Open trouble tickets for customer issues.
• Explain product options and related charges clearly.
• Navigate multiple applications in several environments.
• Take customer payments or offer other payment options.

Skills

Customer service

Call center

Communication skills

Problem solving

Empathy

Multitasking

Written communication

Education

High school diploma or GED

Tools

CRM application

Job description

Aventiv-Technologie in Louisville, KY is seeking a friendly, detail‑oriented Customer Service Representative to handle inbound inquiries by phone, chat, and email. You will update customer accounts accurately, explain product options and charges, process payments, and open trouble tickets while maintaining high CSAT scores.

The ideal candidate communicates clearly, asks effective questions, and can manage multiple applications in a fast-paced environment.