Customer Service Team Lead: Elevate Performance

Aventiv Technologies; Louisville (KY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Disability

Life Insurance

Paid Time Off

Voluntary Benefits

Job summary

Aventiv Technologies is seeking a supervisor to lead a Customer Service team in Louisville, KY. The role focuses on coaching, mentoring, and developing representatives to achieve high-quality customer service and first-call resolution.

You will oversee training, performance tracking, and collaboration with other departments to implement process improvements while meeting call center metrics and company objectives.

Qualifications

• Minimum 5 years of customer service experience.
• 1 year supervision or management experience.
• Bilingual in English and Spanish (preferred)

Responsibilities

• Lead and develop the team to meet customer service objectives.
• Plan, prioritize, assign, supervise, and review workflow for timely info to customers.
• Issue instructions and assign duties to representatives.
• Perform quality audits to identify opportunities for improvement.
• Provide regular performance reports and review timesheets.
• Serve as primary contact for process changes and system enhancements.
• Participate in interview process for new hires.
• Communicate with other departments to resolve issues.
• Meet or exceed call center metrics through productivity improvements.

Skills

Leadership

Coaching

Mentoring

Communication

Team development

Education

Associates or Bachelor’s Degree

Job description

Aventiv Technologies is seeking a supervisor to lead a Customer Service team in Louisville, KY. The role focuses on coaching, mentoring, and developing representatives to achieve high-quality customer service and first-call resolution.

You will oversee training, performance tracking, and collaboration with other departments to implement process improvements while meeting call center metrics and company objectives.