Remote Customer Support Associate

Essence Journey; Kansas City (MO); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Professional development opportunities

Career growth opportunities

Supportive team environment

Employee recognition programs

Employee discounts and partner perks

Job summary

Essence of Work From Home is seeking a dependable Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. You will handle inquiries via email, chat, or other approved channels, provide clear information, and maintain accurate records.

In this role, you will work independently in a remote environment, follow established procedures, escalate issues when needed, and contribute to a supportive team culture with professional development and career growth

Qualifications

• Strong communication and interpersonal skills.
• Good attention to detail.
• Basic computer and internet skills.
• Ability to follow instructions and established procedures.
• Organized and dependable.
• Ability to work independently in a remote environment.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to customer inquiries by email, chat, or other approved communication channels.
• Provide clear and accurate information.
• Assist with routine customer requests and concerns.
• Update customer records and maintain accurate information.
• Follow company procedures and employee guidelines.
• Escalate issues when additional assistance is needed.
• Maintain professional and respectful communication.

Skills

Strong communication

Interpersonal skills

Attention to detail

Follow instructions

Organized

Independent remote work

Customer service experience helpful

Job description

We are looking for a dependable and professional Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. The ideal candidate is organized, communicative, and comfortable working independently while following established company procedures.

Responsibilities

• Respond to customer inquiries by email, chat, or other approved communication channels
• Provide clear and accurate information
• Assist with routine customer requests and concerns
• Update customer records and maintain accurate information
• Follow company procedures and employee guidelines
• Escalate issues when additional assistance is needed
• Maintain professional and respectful communication

Qualifications

• Strong communication and interpersonal skills
• Good attention to detail
• Basic computer and internet skills
• Ability to follow instructions and established procedures
• Organized and dependable
• Ability to work independently in a remote environment
• Previous customer service experience is helpful but not required

Benefits

• Remote work environment
• Professional development opportunities
• Career growth opportunities
• Supportive team environment
• Employee recognition programs
• Employee discounts and partner perks

Equal Employment Opportunity

We are an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.