Remote Customer Support Associate

Essence Journey; California City (CA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career growth opportunities

Job summary

Essence Journey is seeking a Remote Customer Support Associate to assist customers with questions, requests, and routine concerns. Respond to customer inquiries by email, chat, or other approved communication channels and help update records.

Key requirements include basic computer and internet skills, the ability to work independently in a remote environment, and a willingness to grow with the career. Previous customer service experience is helpful but not required; the role offers remote work

Qualifications

• Basic computer and internet skills required.
• Ability to work independently in a remote environment.
• Previous customer service experience is helpful but not required.

Responsibilities

• Assist with routine customer requests and concerns
• Update customer records and maintain accurate information
• Escalate issues when additional assistance is needed
• Remote work environment
• Career growth opportunities

Skills

Basic computer skills

Independent remote work

Customer service experience helpful

Job description

Remote Customer Support Associate

to assist customers with questions, requests, and routine concerns. Respond to customer inquiries by email, chat, or other approved communication channels

• Assist with routine customer requests and concerns
• Update customer records and maintain accurate information
• Escalate issues when additional assistance is needed
• Basic computer and internet skills
• Ability to work independently in a remote environment
• Previous customer service experience is helpful but not required
• Remote work environment
• Career growth opportunities

We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.