Remote Customer Experience Specialist for SAFe & AI

Scaled Agile, Inc.; United States; Remote; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Sabbatical after seven years

Bonus plan

Equity options

Job summary

Scaled Agile, Inc. is hiring a Customer Experience Representative to provide world-class support for our global customers and partners in a US-based remote role.

You'll deliver front-line support via phone and online channels, manage certification processes, LMS updates, and collaborate with partner teams to improve the customer experience.

Ideal candidates have 2+ years in customer support, are proficient with Salesforce, Excel, and Google Sheets, and thrive in a high-volume environment.

Qualifications

• 2+ years of customer support experience.
• Proficient with Salesforce, Excel and Google Sheets.
• Thrives in high-volume environments and focuses on customer satisfaction metrics.

Responsibilities

• Deliver front-line support through phone and online channels.
• Manage certification processes, LMS updates, and courseware distribution.
• Collaborate with partner and enterprise teams to continuously improve the customer experience.

Skills

Customer support

Communication

Tools

Salesforce

Excel

Google Sheets

Job description

Scaled Agile, Inc. is hiring a Customer Experience Representative to provide world-class support for our global customers and partners in a US-based remote role.

You'll deliver front-line support via phone and online channels, manage certification processes, LMS updates, and collaborate with partner teams to improve the customer experience.

Ideal candidates have 2+ years in customer support, are proficient with Salesforce, Excel, and Google Sheets, and thrive in a high-volume environment.