Remote Tier-1 Medical SaaS Support Analyst

RevSpring, Inc.

Hamilton (NJ)

Remote

USD 55,000 - 90,000

Full time

10 hours ago

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Job summary

RevSpring, Inc. is seeking a Customer Support Analyst to own incoming customer issues from intake through resolution.

You will troubleshoot product and workflow questions using Zendesk, Salesforce, Confluence, Jira, and Jenkins, investigate data discrepancies and bugs, and escalate when needed while protecting the team scorecard by meeting SLAs and ensuring customer satisfaction. The role requires a four-year degree and 1–2 years in supporting medical SaaS products, with exposure to Epic,

Qualifications

Troubleshooting, problem identification and resolution of support tickets.
Excellent communication skills and ability to work effectively under pressure.
Strong organizational, analytical, and problem-solving skills.
Team-oriented professional with a customer-focused mindset.
Intermediate Microsoft Excel skills.
Experience with Artificial Intelligence products (Claude, ChatGPT).
Ability to adapt quickly, take ownership of emerging needs, and work collaboratively in a fast-paced environment.
Ability to work independently in a remote setting while maintaining productivity and professionalism.
Travel of up to 20% may be expected for client visits, business reviews, and internal meetings.

Responsibilities

Meet SLAs and maintain customer satisfaction to help the team achieve scorecard metrics.
Develop an end-to-end understanding of our product solutions and serve as a technical resource for other functions.
Build proficiency in Zendesk, Salesforce, Confluence, Jira, Jenkins, and other systems, and perform additional duties as required.
Report to the Manager, Customer Support.