Remote Customer Support Advisor

Talentoma; Town of Texas (WI); On-site; USD 48,000 - 55,000; Full time

Job summary

Talentoma is seeking a fully remote, full-time customer support consultant to assist consumers with account access questions, statements, and service requests. You will investigate routine issues across digital channels, explain next steps clearly, and help maintain accurate customer records.

Responsibilities include responding across phone, chat, and email, reviewing profiles and histories, and guiding customers through self-service.

Qualifications

• Clear, empathetic writing and a consultative approach to customer questions.
• Ability to compare transaction details, spot missing information, and summarize findings.
• Sound judgment handling private information and recognizing matters requiring escalation.
• Prior support experience is helpful; retail, banking, or office backgrounds welcome.
• Fully remote work using digital collaboration tools.
• Structured onboarding, product learning resources, and coaching.
• Exposure to customer operations and cross-functional partners.

Responsibilities

• Respond to phone, chat, and email questions; identify each customer's underlying need.
• Review account profiles, interaction history, and statements to clarify request details.
• Guide customers through secure self-service options and explain service requirements.
• Research unresolved concerns in knowledge articles and route exceptions with concise context.
• Record outcomes and follow-up commitments in the support platform.

Skills

Empathetic writing

Consultative support

Privacy awareness

Remote work

Onboarding coaching

Cross-functional exposure

Job description

Talentoma is seeking a fully remote, full-time customer support consultant to assist consumers with account access questions, statements, and service requests. You will investigate routine issues across digital channels, explain next steps clearly, and help maintain accurate customer records.

Responsibilities include responding across phone, chat, and email, reviewing profiles and histories, and guiding customers through self-service.