Remote Customer Success & Support Specialist

Lingraphica; Princeton (NJ); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Remote work from home

Travel up to 2x/year

Job summary

Lingraphica, a leader in AAC technology, seeks a Customer Service Specialist to deliver world-class support to prospects and customers across calls, email, and chat. You will triage Tier 1 issues, provide timely resolutions, and liaise with reimbursement, funding, and product teams to improve the customer experience.

This remote role requires strong communication, empathy for users with speech and language challenges, and the ability to manage multiple tasks in a fast-paced environment, with

Qualifications

• Bachelor’s Degree, preferred, or equivalent combination of education and experience.
• 2 years Customer Service experience, required.
• Experience offering Tier 1 customer support, preferred.
• Proficiency with Microsoft Office, VOIP, Zoom required.
• Experience with HubSpot or other CRM, preferred.

Responsibilities

• Maintains knowledge of product enhancements and campaigns impacting frontline volume.
• Interacts with prospects and customers to create and maintain relationships.
• Identifies and resolves Tier 1 product issues for Lingraphica customers.
• Proactively follows up with customers to ensure resolution.
• Communicates across phone, email, chat, and video platforms.

Skills

Excellent communication

Spanish language

Time management

Multi-tasking

Teamwork

Education

Bachelor's Degree

Tools

Microsoft Office

VOIP

Zoom

HubSpot / CRM

Job description

Lingraphica, a leader in AAC technology, seeks a Customer Service Specialist to deliver world-class support to prospects and customers across calls, email, and chat. You will triage Tier 1 issues, provide timely resolutions, and liaise with reimbursement, funding, and product teams to improve the customer experience.

This remote role requires strong communication, empathy for users with speech and language challenges, and the ability to manage multiple tasks in a fast-paced environment, with