Remote Customer Success Specialist - Growth Path

NoGigiddy; Baltimore (MD); Remote; USD 22,041 - 30,307; Full time

Benefits offered by this job

Hourly pay of $16–$22/hr

Fully remote work

Paid training

Growth path opportunities

Job summary

NoGigiddy is hiring a Customer Success Specialist to support users via email, chat, and social media. This role focuses on providing fast and helpful responses, troubleshooting issues, and maintaining accurate records.

The position offers flexible, fully remote work with an hourly pay range of $16–$22. No degree is required, and training will be provided for all support tools. Join a diverse and inclusive team committed to helping gig workers succeed.

Qualifications

• No degree required.
• Prior customer support experience preferred but not required.
• Ability to handle high volume of tickets without issues.

Responsibilities

• Respond to user inquiries in a timely and professional manner.
• Troubleshoot issues with accounts and platform.
• Maintain detailed records of user interactions.

Skills

Clear, empathetic written and verbal communication

Patient and calm under pressure

Organized with time management skills

Familiarity with support tools

Tools

Zendesk

Intercom

Job description

NoGigiddy is hiring a Customer Success Specialist to support users via email, chat, and social media. This role focuses on providing fast and helpful responses, troubleshooting issues, and maintaining accurate records.

The position offers flexible, fully remote work with an hourly pay range of $16–$22. No degree is required, and training will be provided for all support tools. Join a diverse and inclusive team committed to helping gig workers succeed.