Remote Customer Success Specialist-Help Gig Workers Thrive

Embedded Shishya; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Fully remote

Paid training on all systems

Growth path into leadership roles

Access to NoGigiddy earning network

Job summary

NoGigiddy is seeking a Customer Success Specialist to support our gig-worker community. You’ll respond across email, chat, and social, helping users navigate offers, accounts, and navigation with empathy and clarity.

No degree is required and you’ll be trained. This remote role focuses on high-volume ticket handling and CSAT excellence, with growth opportunities into team lead or operations roles.

Qualifications

• No degree required.
• Prior customer support experience preferred but not required — we'll train you.
• Clear, empathetic written and verbal communication.
• Patient and calm under pressure — you don't match the energy of an upset user.
• Organized and able to manage a high volume of tickets without letting things slip.
• Familiarity with support tools (Zendesk, Intercom, or similar) is a plus.

Responsibilities

• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner.
• Troubleshoot issues related to offers, account access, and platform navigation.
• Escalate complex issues to the appropriate team with full context and documentation.
• Maintain detailed records of user interactions in our support CRM.
• Identify recurring issues and report patterns to the product team.
• Contribute to the help center by writing and updating FAQ articles.

Skills

Clear communication

Empathy

Patience under pressure

Time management

Tools

Zendesk

Intercom

Job description

NoGigiddy is seeking a Customer Success Specialist to support our gig-worker community. You’ll respond across email, chat, and social, helping users navigate offers, accounts, and navigation with empathy and clarity.

No degree is required and you’ll be trained. This remote role focuses on high-volume ticket handling and CSAT excellence, with growth opportunities into team lead or operations roles.