Remote Gig Worker Support Specialist

NoGigiddy; Chicago (IL); Remote; USD 22,000 - 30,000; Full time

Job summary

NoGigiddy in the United States is seeking a Customer Service Representative to support our gig workers remotely, answering inquiries and guiding users to available shifts.

Join a passionate team focused on exceptional service and continuous improvement. You will document interactions in our CRM, resolve issues promptly, and stay updated on platform changes. Competitive pay at $19 per hour and the flexibility of a remote role make NoGigiddy an ideal place to grow with the gig economy.

Qualifications

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills to engage effectively with gig workers.
• Strong problem-solving abilities and a keen attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Familiarity with CRM systems and customer service software is preferred.
• A passion for supporting gig workers and improving their overall experience.

Responsibilities

• Act as the first point of contact for gig workers, answering inquiries and resolving issues promptly.
• Provide detailed information about our platform and services to gig workers and potential users.
• Assist users in navigating our application and connecting with available shifts.
• Document and track all customer interactions and issues in our CRM system.
• Collaborate with team members to identify recurring issues and suggest improvements to our processes.
• Maintain a positive and empathetic attitude toward gig workers at all times.
• Stay updated on industry trends and platform changes to provide accurate and timely information.

Skills

Verbal communication

Written communication

Multitasking

Time management

Customer service experience

Education

High school diploma

Customer service training

Tools

CRM systems

Job description

NoGigiddy in the United States is seeking a Customer Service Representative to support our gig workers remotely, answering inquiries and guiding users to available shifts.

Join a passionate team focused on exceptional service and continuous improvement. You will document interactions in our CRM, resolve issues promptly, and stay updated on platform changes. Competitive pay at $19 per hour and the flexibility of a remote role make NoGigiddy an ideal place to grow with the gig economy.