Remote Customer Success Ops Lead: AI & Automation

Jobgether; United States; Remote; CAD 150,000 - 170,000; Full time

Benefits offered by this job

Remote work allowed

Job summary

Jobgether is hiring a Customer Success Operations Manager in Canada. You will own the CS tech stack, develop scalable playbooks, and introduce AI-enabled workflows to reduce manual work and identify risks earlier.

You will collaborate with Sales, Product, Finance and Support to align handoffs and renewal forecasts while building KPI dashboards to inform leadership decisions. This role demands strong analytics and cross-functional influence in a fast-paced environment.

Qualifications

• 5+ years experience in Customer Success Operations, Revenue Operations, Strategy & Operations or related field.
• Hands-on experience with HubSpot and Customer Success platforms such as Custify.
• Ability to build and implement operational playbooks, reporting frameworks and operating cadences.
• Strong analytical skills to consolidate data from multiple systems into insights and recommendations.
• Excellent written and verbal communication for senior leadership.
• Experience leading cross-functional initiatives and influencing stakeholders.

Responsibilities

• Own and optimise the Customer Success technology stack, including HubSpot, Gong and Custify, or equivalent platforms.
• Design, document and maintain standardised playbooks for customer onboarding, adoption, renewals and escalations.
• Identify, evaluate and implement AI-enabled workflows that reduce manual CS activities and surface risks earlier.
• Facilitate renewal forecasting in partnership with CS leadership.
• Develop KPI frameworks, dashboards and reporting systems for retention, renewals and health.
• Lead cross-functional initiatives from scoping to implementation and measure outcomes.
• Build a customer health and risk model used by CS teams and leadership.

Skills

Cross-functional leadership

Analytics

Strategic thinking

Communication

Ability to work in fast-paced env

Tools

HubSpot

Custify

Gong

Job description

Jobgether is hiring a Customer Success Operations Manager in Canada. You will own the CS tech stack, develop scalable playbooks, and introduce AI-enabled workflows to reduce manual work and identify risks earlier.

You will collaborate with Sales, Product, Finance and Support to align handoffs and renewal forecasts while building KPI dashboards to inform leadership decisions. This role demands strong analytics and cross-functional influence in a fast-paced environment.