Remote Customer Success & Onboarding Specialist Dutch-French

Doctena S.A.; United States; À distance; USD 34 000 - 47 000; Plein temps

Avantages offerts par ce poste

Fully remote

Occasional HQ visits (Luxembourg)

Full-time contract

Résumé du poste

DOCTENA is seeking a Customer Care Officer to drive onboarding and ongoing success for customers using our online healthcare platform. The role is fully remote with occasional visits to our Luxembourg HQ, offering a full-time contract and a competitive salary package based on experience.

You will coordinate with Sales, Support, and Technical teams, guide customers through setup, monitor progress, and act as the main point of contact to ensure customers achieve their objectives and maximize value

Qualifications

• General customer service principles and practices.
• Strong communication skills, verbal and written.
• Comfortable with computers and IT systems.

Responsabilités

• Manage end-to-end onboarding for new customers.
• Guide customers through product setup and onboarding trainings.
• Monitor onboarding progress and resolve challenges.
• Coordinate with Sales, Support, and Technical teams for implementation.
• Conduct regular follow-ups to maintain relationships.
• Understand and address customer dissatisfaction and cancellations.
• Monitor engagement and encourage product usage.
• Collect and analyze customer feedback for issues.

Connaissances

Customer service

Communication

Tech-savvy

Problem solving

Attention to detail

Teamwork

Formation

High school diploma or equivalent

Outils

CRM software

IT systems

Description du poste

DOCTENA is seeking a Customer Care Officer to drive onboarding and ongoing success for customers using our online healthcare platform. The role is fully remote with occasional visits to our Luxembourg HQ, offering a full-time contract and a competitive salary package based on experience.

You will coordinate with Sales, Support, and Technical teams, guide customers through setup, monitor progress, and act as the main point of contact to ensure customers achieve their objectives and maximize value