Remote Customer Success Manager: Value Realization & Growth
AssetWorks Inc
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
AssetWorks Inc. is seeking a Customer Success professional to own the overall success of assigned customers, guiding value realization from AssetWorks software and services.
You will understand each customer’s processes and needs, articulate product value, monitor health signals, and coordinate cross-functional teams to drive adoption, retention, and renewal readiness. You will partner with Sales, Product, and Support to surface growth opportunities, manage complex customer situations, and
Responsibilities
- Own and advocate for the overall success of assigned AssetWorks customers.
- Develop a deep understanding of each customer's business processes, goals, risks, and future needs.
- Build and maintain knowledge of AssetWorks products to articulate value, adoption opportunities, and best-practice recommendations.
- Monitor customer health signals in ClientSuccess and act on success plans, adoption trends, risks, and engagement.
- Lead regular customer success planning discussions and business reviews to align on outcomes and identify growth or risk opportunities.
- Support renewal readiness and long-term partnership by driving satisfaction and value realization.
Job description
AssetWorks Inc. is seeking a Customer Success professional to own the overall success of assigned customers, guiding value realization from AssetWorks software and services.
You will understand each customer’s processes and needs, articulate product value, monitor health signals, and coordinate cross-functional teams to drive adoption, retention, and renewal readiness. You will partner with Sales, Product, and Support to surface growth opportunities, manage complex customer situations, and
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
